Support Policy Page

 Customer Support Policy – BuyQuetta.pk

At BuyQuetta.pk, we believe great support makes great shopping! Whether you have a question, an issue, or just need help choosing the right product, we’re here for you.

 Support Hours

• Saturday to Thursday

• 10:00 AM – 5:00 PM (PKT)

• Friday and public holidays – Limited support (emergencies only)

 How to Reach Us

You can contact our support team via:

• WhatsApp: +923365660019

• Phone: +923365660019

• Email: [email protected]

• Live Chat (on our website – coming soon!)

 What We Can Help You With

• Order tracking & status updates

• Product info & availability

• Returns, refunds, and exchanges

• Payment issues

• Seller and delivery concerns

• General inquiries or feedback

 Response Time

• WhatsApp / Chat: Within 1–2 hours (during support hours)

• Email: Within 12–24 hours

• Phone Calls: Immediate or call back within 2 hours if missed

 Customer Feedback

Your feedback helps us grow. If you had a good or bad experience, please let us know—we take every review seriously and strive to improve.

 Complaint Handling

Unresolved or serious complaints are escalated to a Support Manager and resolved within 2–3 working days, depending on the issue’s nature.

 Our Promise

We treat every customer with respect, patience, and priority. We’re not just a store—we’re your local shopping partner.

BuyQuetta.pk – Here to help, always.